Refund & Cancellation Policy

Last updated: 14 August 2026

This Refund & Cancellation Policy explains how a user may request cancellation or refund relating to an eligible paid service purchased through Prelhe.

Prelhe primarily provides digital Platform services. Prelhe does not currently use this policy for return or shipment of physical goods.

1. Cancellation Requests

A cancellation request should be submitted within 7 days of the relevant transaction or purchase.

Eligibility may depend on the nature and status of the relevant service and will be reviewed before cancellation is approved.

2. Refund Requests

If you believe a payment or eligible service requires a refund, submit the request through Prelhe's official support channel with sufficient transaction information for verification.

3. Verification

Prelhe may verify the payment, transaction, service status and other relevant records before approving or rejecting a refund request.

4. Approved Refunds

Where a refund is approved by Prelhe, it will ordinarily be initiated or processed within 7 days of approval, subject to the processing timelines of the relevant bank or payment service provider.

5. Failed or Duplicate Transactions

Users should report suspected failed, duplicate or incorrect payment transactions through the official Prelhe support channel so that the transaction can be checked against available payment records.

6. Contact

Refund or cancellation requests may be submitted using Prelhe's official support or contact channels available on the Platform.